Accessibility statement — Gardeners in Coney Hall

We are committed to ensuring that Gardeners Coney Hall and related services in the Coney Hall neighbourhood are usable, inclusive and accessible to everyone. This accessibility statement explains the steps we have taken to make our content and physical services accessible, our standards for accessibility and how you can request additional support. Our goal is to meet and maintain WCAG 2.1 AA compliance across digital materials and to support accessibility for gardening services offered in the Coney Hall area.

Our approach covers two main paths: improving digital access for those who use our online resources about Gardeners Coney Hall area services and enhancing physical accessibility when our gardeners or staff visit sites in Coney Hall. We focus on simple, practical adjustments that make a big difference — from providing large-print handouts to ensuring online content works well with assistive technologies.

In our digital work we prioritise support for screen readers and clear keyboard navigation. We test pages and documents to ensure they are readable by major screen-reading tools and that all interactive controls can be operated using the keyboard alone. To be clear, we aim for:

• Screen-reader support: semantic headings, ARIA where needed and descriptive link text;
• Keyboard navigation: logical tab order, visible focus indicators and skip-to-content links;
• Perceivable content: sufficient colour contrast, scalable text and well-structured layouts.

For visitors requesting services from gardeners in Coney Hall, our teams are briefed on accessible on-site practices: arriving with clear written notes of work to be done, offering to communicate via accessible formats and taking time to confirm any mobility or sensory needs. Our crews carry printed materials in plain language and can present information in large print or audio formats on request where feasible.

We continuously review our content and processes against WCAG 2.1 AA checkpoints. Technical measures include using valid markup, providing alt text for images in our published resources, testing forms for label association and ensuring timers or animations can be paused or turned off. We also maintain manual checks with common assistive tools to verify real-world usability for people who rely on screen readers, magnifiers or switch devices.

To support independent access for people with mobility or sensory impairments, we provide clear descriptions of site conditions for scheduled visits in Coney Hall: parking, path surfaces and doorway widths where relevant. We advise gardeners to offer a range of communication options on-site and to adapt approaches to individual needs while working in private gardens or communal green spaces.

If you require information in an alternative format or need reasonable adjustments for a booking, demonstration or site visit, please contact our accessibility lead with your request. We will respond to requests and make every reasonable effort to provide information in formats such as large print, plain language, audio recordings or by arranging an interpreter where appropriate. We document and track accessibility requests to improve future accessibility planning.

What we are doing next

We have an ongoing programme to train staff and gardener teams in inclusive practice, update online content to be more accessible to assistive technologies and to audit physical service processes in the Coney Hall area. We plan periodic reviews against WCAG 2.1 AA and real-user testing with local community members to guide improvements.

How to contact us about accessibility

To make an accessibility request, please get in touch with our Accessibility Officer and describe the support you need. We will acknowledge your request, propose suitable formats or adjustments and keep you informed about timelines. We are committed to continuous improvement and welcome the opportunity to make our gardening services and information more accessible to the Coney Hall community.